Shipping Policy
Draft policy — pending review by qualified legal counsel before publishing.
Overview
Total Custom Patches ships worldwide. This policy explains how and when your order is dispatched, estimated timelines, tracking, and responsibilities for international shipments.
Carriers
We ship using DHL and FedEx. The carrier for your order is selected based on destination, service level, and reliability. You will receive tracking information once your order is dispatched.
When your order ships
Production and dispatch begin after the required approvals and payment are complete — that is, after you approve your digital proof, complete payment, and approve your production sample (see Terms & Conditions). Any production and delivery timelines we provide are good-faith estimates, not guarantees, and depend on design complexity, quantity, and factors outside our control.
Tracking
Once your order is dispatched, we provide a tracking number and link so you can follow your shipment to delivery. Tracking is also available in your customer portal.
International shipments, customs, duties & taxes
For international orders, customs duties, import taxes, and clearance fees may apply and are generally the recipient’s responsibility unless stated otherwise in your quotation. Clearance times vary by destination and are outside our control. Please ensure any required import information is provided so your shipment is not delayed.
Delivery address
Please provide a complete, accurate delivery address. We are not responsible for delays or losses caused by an incorrect or incomplete address supplied by you. Contact us promptly if you need to correct an address before dispatch.
Delays
Estimated timelines may be affected by carrier operations, customs, weather, holidays, and other factors beyond our control. We will keep you informed through your portal and communicate any significant changes.
Lost, delayed, or damaged shipments
If your shipment appears lost, significantly delayed, or arrives damaged, contact us at {{CONTACT_EMAIL}} as soon as possible. We will work with you and the carrier to investigate and resolve the issue. Claims may be subject to carrier timeframes and procedures.
Undeliverable shipments
If a shipment is returned as undeliverable (for example, due to an incorrect address or uncollected customs), we will contact you to arrange re-delivery. Additional shipping or handling charges may apply.
Questions
For any shipping question, contact {{CONTACT_EMAIL}} or {{PHONE}}.