Privacy Policy

Draft policy — pending review by qualified legal counsel before publishing.

Introduction

{{COMPANY_LEGAL_NAME}} (“we”, “us”, “our”), trading as Total Custom Patches, respects your privacy and is committed to protecting your personal data. This policy explains what information we collect when you use {{WEBSITE_URL}}, request a quotation, or manage a project through your customer portal, and how we use and protect it.

Effective date: {{EFFECTIVE_DATE}}

Who we are (Data Controller)

The data controller is {{COMPANY_LEGAL_NAME}}, {{REGISTERED_ADDRESS}}. For any privacy question or to exercise your rights, contact {{PRIVACY_EMAIL}}.

Information we collect

Quotation & project details you provide: name, company (optional), email, phone (optional), quantity, size, intended use, uploaded artwork/files, and any notes.
Account information: login credentials (passwords are stored hashed), order history, comments, approvals, and communications within your customer portal.
Payment information: payments are processed by our third-party payment provider (2Checkout / Verifone). We do not store full card details on our servers; we receive confirmation and limited transaction data needed to manage your order.
Shipping information: delivery address and contact details, shared with carriers to fulfil your order.
Technical & usage data: IP address, browser/device type, and pages viewed, collected via cookies and analytics tools to operate and improve the website.

How we use your information

We use your data to: prepare and manage quotations; professionally review your artwork; communicate about your project; process approvals, invoices, and payments; manufacture and ship your order; provide customer support; maintain your account and order history; improve our website and services; and meet legal and accounting obligations.

Legal bases (where applicable, e.g. GDPR)

Contract — to prepare your quotation and fulfil your order.
Legitimate interests — to operate, secure, and improve our services and communicate with you.
Consent — for optional marketing communications and certain cookies (you may withdraw at any time).
Legal obligation — for accounting, tax, and record-keeping.

Cookies & analytics

We use necessary cookies to operate the site and, with your consent where required, analytics cookies (such as Google Analytics and Google Search Console) to understand usage. You can control cookies through your browser and our cookie settings. See {{COOKIE_POLICY_URL}} for details.

Sharing your information

We share personal data only as needed to deliver our service:

Payment provider (2Checkout / Verifone) to process payments securely.
Shipping carriers (DHL, FedEx) to deliver your order and provide tracking.
Service providers (hosting, email, analytics) under appropriate data-processing terms.
Legal/authorities where required by law.

We do not sell your personal data.

International transfers

Where data is transferred outside your country/region, we use appropriate safeguards (such as standard contractual clauses) as required by applicable law.

Data retention

We keep personal data only as long as necessary to fulfil the purposes above and to meet legal, accounting, and dispute-resolution requirements, after which it is securely deleted or anonymized.

Your rights

Depending on your location, you may have the right to access, correct, delete, restrict, or object to processing of your data, to data portability, and to withdraw consent. To exercise these rights, contact {{PRIVACY_EMAIL}}. You may also have the right to lodge a complaint with your local data protection authority.

Security

We use appropriate technical and organizational measures — including secure authentication, access controls, and encryption in transit (HTTPS) — to protect your data. No method of transmission or storage is completely secure, but we work to protect your information and review our safeguards regularly.

Children

Our services are intended for businesses and adults. We do not knowingly collect data from children. If you believe a child has provided us data, contact us and we will delete it.

Changes to this policy

We may update this policy from time to time. The “Last reviewed” date above indicates the latest version, and material changes will be communicated where appropriate.

Contact

Questions about your privacy? Email {{PRIVACY_EMAIL}} or write to {{COMPANY_LEGAL_NAME}}, {{REGISTERED_ADDRESS}}.